Privacy Policy

Last updated: 1 July 2026

Zero Limits Group ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect through our website, why we collect it, how we use it, and the choices you have.

1. Information we collect

When you submit our quote request form or otherwise contact us, we may collect:

• Your name
• Phone number
• Email address (if provided)
• Business name (if applicable)
• Suburb or service area
• Type of service requested
• Preferred date and any additional details you choose to share

Our website may also log basic technical information (such as your browser type, general location and pages visited) through standard web server logs and, if enabled, an analytics tool. This information is used only in aggregate form to understand how the site is used.

2. Why we collect it

We collect your information so that we can:

• Respond to your enquiry and provide a quote
• Arrange a site assessment or schedule a service
• Communicate with you about your booking
• Improve our website and services
• Comply with any legal obligations

3. How your enquiry is processed

Our contact form is delivered to our business email address (contact@zerolimitsgroup.com.au) through a third-party form-handling service (currently Web3Forms). This service passes your submission to us but does not use it for marketing or sell it to other parties. You can review Web3Forms' own privacy notice on their website.

4. How long we keep your information

We keep enquiry details for as long as reasonably needed to respond to your request and manage any resulting service, plus a short retention period for record-keeping purposes. If you never become a customer, we typically remove enquiry records within 12 months. If you become a customer, we retain records for as long as required by Australian tax and business record-keeping obligations.

5. Sharing your information

We do not sell your personal information. We only share it where necessary to provide our services or where required by law, for example:

• Our form-handling provider (see above)
• Our accounting, invoicing or IT service providers, under confidentiality obligations
• Australian government or regulatory bodies where legally required

6. Your rights

You can ask us at any time to:

• Confirm what personal information we hold about you
• Correct information that is inaccurate or out of date
• Delete your information (subject to any legal record-keeping requirements)
• Stop contacting you

To make a request, email contact@zerolimitsgroup.com.au or phone +61 423 717 776. We will respond within a reasonable time frame.

7. Cookies and analytics

Our website uses only the cookies and local storage strictly needed to remember your preferences (for example, your chosen language). If we introduce analytics or advertising cookies in the future, we will update this policy and, where required, ask for your consent.

8. Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. However, no method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will change. Material changes will be highlighted on our website.

10. Contact

For privacy questions, requests or concerns, please contact:

If you are not satisfied with how we have handled your privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.